Refund policy

At Tarakita, most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. We will be more than happy to walk you through all details of the product including the measurements and scale of all product before you place an order. Once purchased, do note that sales on www.tarakita.com is final. All our products go through quality control before shipping.

Please email us on inquiries@tarakita.com with any prior questions or concerns.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging, must not be tampered with). However, we do not offer returns or replacements for items that are not defective.

Damaged, Defective, or Wrong Item:
If you receive a damaged, defective or wrong item, please contact our customer service team at inquiries@tarakita.com within 2 days of receiving your order. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of Tarakita team to decide whether the product is approved for return.
Once we have received your e-mail and our Quality Control team has authorized the return of the damaged/incorrect product, we will arrange for the collection of the product.
Once we receive the damaged / incorrect product, we shall dispatch the fresh/correct product. 

We do not offer returns or replacements for items that are not defective. Therefore, we recommend that you carefully review the product description and images before making a purchase. We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

We have a right to refuse excessive or unreasonable return requests.

Cancellation policy:

If for any reason, you wish to cancel the order, after the payment has been captured, kindly reach out to us on inquiries@tarakita.com and we will enable it.

Refunds will be done in the following case:

1. Packages lost in transit.

No refunds will be given in the following cases:

1. Incorrect or outdated delivery address. 

2. Incorrect address format including any form of a PO Box address. 

3. After 3 failed delivery attempts by our respective courier agent.

4. Package refused by the recipient.